Refund policy

Last updated 2026-10-05

In short: if you haven't activated your license yet, you can get a refund within 14 days. After you've activated it, we don't offer refunds as a rule, but if something is wrong, write to us and we'll look at it case by case.

Before you activate

If you have not activated your license, you can ask for a refund within 14 days of purchase.

After you activate

Once you have activated your license you have started to use the software, and we do not offer refunds as a rule. If you have a problem or a reason for a refund, contact us at support@rehaknet.com and we will review your request case by case. Please tell us the email address you bought with, your order number, and what went wrong.

How refunds are paid

Refunds are issued through Lemon Squeezy, our seller of record, back to your original payment method. Banks can take several days to show it.

After a refund

Your license key is cancelled and Captio will stop working after its next successful license check. Please uninstall it.

Your legal rights

This policy does not affect your legal rights, for example if Captio is defective or not as described.